Learn how to connect your Slack workspace to Confidence and manage its permissions.
Connect your Slack workspace to receive notifications and use Confidence from Slack. See Use Confidence in Slack for examples.The workspace connection installs the Confidence app. Then follow Add Confidence to a Slack Channel for each channel where you want to add the agent.
For personal notifications, each user can follow Personal Slack Notifications.
In Confidence, go to Admin > Integrations > Slack.
2
Approve the Slack permissions
Select Connect Slack. Choose your Slack workspace and approve the requested permissions.If Slack requires administrator approval, ask your administrator to approve the app and its permissions.
3
Complete the connection
Sign in to Confidence and check the connection result.
Slack connected confirms which Slack workspace and Confidence account you connected.
A completed connection to the Flag Club account.
Slack connected with limited permissions means the connection succeeded, but Slack didn’t grant every requested permission.
The page lists available features and those that need additional permissions.Ask your Slack administrator to review the missing permissions, then select Reconnect Slack after approval.
A connection with channel questions available and other features requiring additional permissions.
Slack needs additional permissions means required permissions are missing. Confidence hasn’t updated the connection.
Expand Missing permissions to see what Slack needs to grant.Ask your Slack administrator to approve the permissions, then select Reconnect Slack.
The connection cannot complete without the required Slack permissions.
Feature availability also depends on your Confidence account settings, permissions, and the Slack channels the app can access.
For other connection failures, see Troubleshoot Slack.
