> ## Documentation Index
> Fetch the complete documentation index at: https://confidence.spotify.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Slack

> Resolve Slack connection failures, missing permissions, identity mismatches, and notification delivery problems.

To check or reconnect the Slack integration to your workspace, navigate to **Admin > Integrations > Slack**.
Click **Connect Slack** if you don't have an existing integration, or **Reconnect Slack** if you do, and note what the result page shows.

## Required Permissions Are Missing

If the result says **Slack needs additional permissions**, Confidence hasn't updated the connection.
Expand **Missing permissions**, ask your Slack administrator to approve them, and select **Reconnect Slack**.
If Slack can't send an approval request, contact your administrator directly.

## Slack Connects With Limited Permissions

The connection succeeded, but Slack didn't grant all requested permissions.
Check **Available with these permissions** and **Needs additional permissions** on the result page.
Ask your administrator to review the missing permissions, then reconnect after approval.

See the connection result examples in [Connect Your Slack Workspace](/docs/platform/notifications/integrate-slack#check-the-connection-result).

## The Connection Fails

| Result | What to do |
| - | - |
| Session expired or invalid | Start a new connection flow and complete it in the same browser. |
| Slack authorization or Confidence sign-in failed | Start a new connection flow. Contact support if it keeps failing. |
| Slack couldn't verify permissions or workspace access | Retry later. If Slack needs access to your workspace, ask your administrator to add the app there. |
| Another Slack workspace is already connected | Select the workspace already connected to this Confidence account, or connect the selected workspace to another account. |
| Confidence couldn't save the connection | Check the integration settings before retrying. |
| Connections are temporarily paused | Try again later. Existing Slack connections continue to work. |

## Confidence Doesn't Respond in a Channel

Check that:

* Your organization connected the Slack workspace. See [Connect Your Slack Workspace](/docs/platform/notifications/integrate-slack).
* You added Confidence to the channel. See [Add Confidence to a Slack Channel](/docs/platform/notifications/add-confidence-to-slack-channel).
* Your message mentions `@Confidence`.
* The channel has a selected Confidence workspace. Send `@Confidence /workspace` to check.
* Slack granted the permissions needed for questions in channels.

If Slack says the bot isn't enabled for your account, contact Confidence support.
For group direct messages, start a one-to-one conversation with the app instead.

## Confidence Can't Find Your User

Your Slack and Confidence accounts must use the same email address.
Check that you have access to the selected Confidence workspace.
Use `@Confidence /workspace <name>` to select another workspace if needed.

Connecting your personal Slack account for notifications doesn't grant Confidence workspace access.

## A Confidence Workspace Isn't Listed

Only connected Confidence workspaces are available for selection.
Ask a Confidence administrator to follow [Connect Your Slack Workspace](/docs/platform/notifications/integrate-slack).
The channel's selection applies to everyone in that channel. A direct message uses your personal selection.

## A Request Doesn't Complete

* If Confidence is still working on a previous request, wait for it to finish before asking again.
* If the message says the workspace has run out of credits, ask a Confidence administrator to add credits.
* For a temporary request or access verification failure, retry. You can also start a new thread.

## Notifications Don't Arrive

Check the delivery settings for the notification you expect:

* **Channel notifications:** Add Confidence to the channel, then configure the [activity feed](/docs/platform/notifications/create-activity-feed) or [surface notifications](/docs/capabilities/surfaces/configure-surface-notifications).
* **Personal notifications:** Check the connection in user settings. See [Personal Slack Notifications](/docs/platform/notifications/connect-personal-slack).

Adding Confidence to a channel doesn't subscribe it to resource activity.
Check that your Slack connection has the permissions needed to send notifications.

## Contact Support

If the problem continues, contact [Confidence support](mailto:experimentation-cs@spotify.com).
Include the connection result or error message and the affected Confidence workspace.

## Related Resources

<CardGroup cols={2}>
  <Card title="Connect Your Slack Workspace" href="/docs/platform/notifications/integrate-slack">
    Install or reconnect the app.
  </Card>

  <Card title="Use Confidence in Slack" href="/docs/guides/use-confidence-in-slack">
    Ask questions, follow up, and choose a workspace.
  </Card>
</CardGroup>